Refunds & Returns

At Eibon Press, we pride ourselves on having 100 percent customer satisfaction. Our products are manufactured to the highest level of quality and are shipped by hand in special packing materials that guarantee safe arrival. We have over 25 years experience in mail order.

But nobody’s perfect. In the event of a lost, damaged, or defective item or shipment, please contact us through this website or direct message us at Facebook.

Shawn’s team will examine your order carefully and determine if a replacement shipment is necessary.

Please be patient. We are a small operation, but our customers are very important to us. We will always get back to you within a reasonable time about your order. In the event that a damaged, lost or defective item is deemed our responsibility, we will replace it free of charge.

All sales are final. We do not accept or refund returned items.

If you need help or have further questions, please contact us and we’ll get back to you as soon as possible.